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Refund Policy

Last updated: January 15, 2026

1. 7-Day Money-Back Guarantee

We stand firmly behind the precision and reliability of VALINI autonomous AI agents. We offer a no-questions-asked 7-day money-back guarantee for all initial first-time self-serve subscriptions (Starter and Pro plans).

If VALINI does not meet your operational expectations within the first 7 calendar days from your initial subscription date, you are entitled to a full refund of your subscription fee.

2. Refund Eligibility

To qualify for a refund under our standard 7-day policy:

  • The refund request must be submitted within 7 calendar days of the initial transaction timestamp.
  • The request applies to first-time subscription activations.
  • Subsequent monthly renewals are non-refundable once billed, but can be cancelled at any time to prevent future charges.

3. Billing & Merchant of Record (Paddle)

All online order checkout, billing transactions, tax calculations, and payment receipts are processed by our authorized Merchant of Record, Paddle.

Approved refunds are processed back to the original payment method through Paddle's secure gateway. Standard banking turnaround times generally range between 3 to 7 business days depending on your financial institution.

4. Subscription Cancellation

You may cancel your recurring subscription at any moment directly via your customer billing portal link (included in your receipt email from Paddle) or by emailing us at admin@valini.biz.id.

Upon cancellation, your subscription will not renew at the next billing cycle. You will continue to retain uninterrupted access to your designated AI agents and knowledge base until the conclusion of your current paid billing period.

5. Enterprise Custom Deployments

Custom Enterprise tier contracts, private cloud architectures, air-gapped on-premise installations, and bespoke engineering integrations are governed by individual Master Services Agreements (MSA) and Statement of Work (SOW) terms executed between Valini and the client organization.

6. How to Request a Refund

To submit a refund request, simply contact our support team with your order number or corporate email address associated with your purchase:

7. Contact & Support

Valini is based in Palembang, Indonesia. Our executive solutions team typically responds within an estimated response time of 1×24 business hours.

For urgent questions regarding invoicing, refunds, or technical escalations, our representatives are ready to assist you.